monperaPrivacy Policy

This page describes what we collect when you use monpera and how we keep that data protected. We at monpera collect personal information only to operate our platform, process your payments, verify your identity, and respond to your support requests. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

Our privacy practices comply with applicable data-protection regulations in Indonesia and other jurisdictions where we operate. We apply the same security standards to all user accounts, whether you access monpera from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta. This policy explains what information we collect, how we use it, and what rights you have over your data.

If you have questions about how we handle your information on monpera, our support team can provide clarification. You can also contact us directly using the contact details at the end of this policy.

What data we collect on monpera

Account registration information

When you register on monpera, we collect your name, email address, date of birth, phone number, and a password of your choice. We use this information to create your account, verify your identity, and send you account-related notifications. We do not share your email or phone number with third parties except as required by law or to process your payments through our payment partners.

Identity verification documents

We at monpera require you to upload a copy of your national ID card or passport as part of Know-Your-Customer (KYC) verification. We store this document securely on encrypted servers and use it only to verify your identity and comply with banking regulations. Our compliance team reviews your document within a few hours on weekdays. Once verification is complete, we retain your document for record-keeping purposes but do not use it for any other purpose.

Payment and transaction data

When you deposit funds on monpera, we collect information about your transaction—the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), and the timestamp. We do not store your full payment card details or bank account numbers on our servers. Instead, we tokenize this information and route it through certified payment gateways operated by our payment partners. Our servers receive only a token representing your payment method, not the sensitive details themselves.

Gameplay and account activity

We at monpera log your gameplay activity—which games you access, your stakes, your session duration, and your account balance changes. We use this data to detect fraud, investigate disputes, and provide you with an accurate account history. You can review your complete transaction and gameplay history anytime by logging into your monpera account. We retain this data for as long as your account is active and for a reasonable period afterward for record-keeping and dispute resolution.

Device and network information

When you access monpera, we collect information about your device—your device type (Android, iOS, desktop), your operating system version, and your IP address. We use this information to detect unauthorized access, prevent fraud, and troubleshoot technical issues. We do not use this information to track your location or identify you outside of monpera.

Cookies and tracking

We at monpera use cookies to maintain your login session and to remember your preferences. These are session cookies that expire when you log out. We do not use cookies to track your behavior across other websites. If you disable cookies in your browser, you may not be able to log into monpera or access certain features.

How we use and protect your data on monpera

Data use and third-party processors

We at monpera use your data to operate our platform, process your payments, verify your identity, and respond to your support requests. We share your data with third-party processors only as necessary—for example, we share payment information with DANA, e-wallet, mobile banking, local payment, online payment, and major Indonesian banks to process your deposits and withdrawals. We also share data with our compliance and fraud-prevention partners to detect unauthorized access and prevent money laundering.

Our servers may sit outside your jurisdiction. We at monpera apply the same encryption and security standards to all data, regardless of where it is stored. If you have concerns about data residency, contact our support team for details about our data-storage practices.

Data retention and deletion

We at monpera retain your account data for as long as your account is active. If you close your account, we retain your data for a reasonable period to comply with legal obligations and to resolve any outstanding disputes. After this period, we delete or anonymize your personal information. You can request account closure anytime by contacting our support team.

Security measures

We at monpera protect your data using industry-standard encryption, firewalls, and access controls. Our servers are monitored around the clock for unauthorized access. We require all staff with access to user data to sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

However, no security system is completely impenetrable. If we discover a data breach affecting monpera, we will notify affected users and relevant authorities as required by law. We recommend that you use a strong, unique password for your monpera account and that you do not share your login credentials with anyone.

Changes to this policy

We at monpera may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on monpera and updating the effective date. Your continued use of monpera after such changes constitutes your acceptance of the updated policy.

Contact monpera

If you have questions about this privacy policy or about how we handle your data on monpera, you can contact our support team through the support section of our platform. We respond to privacy inquiries in English during standard business hours. You can also reach out if you have concerns about data handling during major holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi—our team will respond as soon as possible.

• 1
  We encrypt your dataSecurity

  All sensitive information is encrypted in transit and at rest using industry-standard protocols.

• 2
  We do not sell your dataPrivacy

  We share your information only with payment processors and compliance partners as necessary to operate monpera.

• 3
  You control your accountRights

  You can access, update, or delete your personal information anytime through your monpera profile or by contacting support.

• 4
  We comply with lawCompliance

  We follow applicable data-protection regulations and respond to lawful requests from authorities.

This privacy policy is effective as of the date shown on monpera. We at monpera remain committed to protecting your data and maintaining transparency about how we collect, use, and safeguard your information. If you have any concerns about your privacy on monpera, please do not hesitate to reach out to our support team.